I pay my bill every quarter but this year have had 3 no pickups from Rumpke. First 2 didnt call but im paying for something that should be done weekly. Friday called was told leave can out and next 48 hours will be picked up. Today tuesday still no pick up. Called...Read more
On 8/22/2017 someone came up our driveway and took our trash can. My husband believes Rumpke picked it up by mistake from the wrong address. On 8/23/2017 I filed a report with Rumpke. I was told we would get a new can in 7-10 business days to put our trash out by the...Read more
Every week it happens..the trash collector takes our can from off the curb and empties it and then pushes the can towards the curb then leaves it in the street..it's in the places where we have to park.takes up about ten parking spots on my block...Read more
Rumpke - Horrible
Takes 3-5 business days to process on line payments and service is discontinued if you are 2 days late. Do not have ability to contact drivers. Worst customer service ever . DO NOT CARE DO NOT USE
Rumpke - Picked up trash can
September 18 2017 trash can picked up today with out warning . Wasn't to be picked up till Oct 27th 2017. Doesn't get returned until Friday, if that even happens. Very disappointed in rumpke. Somervill,ohio
Rumpke - Charged for services I canceled!
Canceled services the end of July when I moved out of state. End of August my old bank account was charged for another quarter! Customer service advised me that my services had been canceld, just not my auto pay. Now I am to wait four weeks for a refund. Horrible way to treat good paying customers!
Rumpke - Will never use
I sit and watch my neighbors share trash service and they do nothing about it but will not let me share with my other neighbor because its illegal and considered trash dumping. Unfair!!!!
We canceled our service because we decided to move to a new location where trash was included. We left the can out by the road as instructed and moved. Everything was fine until we get a cal 2 and a half MONTHS later when they came to get the trash can and it had been...Read more
Rumble drivers knocked our mail box and broke it 5-6 weeks ago ! It has been sitting in the grass and I am having to collect the mail at the post office ! Huge inconvenience because we lave for work before the post office opens and closes before we get off work ! Rumke...Read more
I am scheduled to have recyclables picked up on Tuesday When it was not picked up I called Customer Service I was told that it would be picked up Wednesday It was NOT I called Wednesday and was told it would be picked up Thursday It was not I called Thursday and was...Read more
First problem they throw my trash can lid away.... So now if there is anything in the can, raccoons & opossums tear into it and it's all over my yard. And if that's not enough, I started using a smaller trash can that I had because I now keep it in the basement as long...Read more
Unbelievable ordeal to try and reach this company by phone. I reached their automated telephone system (and there is no other option than to go through automated phone ***); I called a phone number on their web page only to (eventually) be told that the number I called...Read more
I didn't like
- Bizarre telephone system and rude customer service
I called the local personal customer person several times and got the run around. Never fixed the ruts and never got my garbage picked up every week. I ended up repairing my ruts in the yard twice after complaining about having them fixed three times. After a full...Read more
I park near the end of my drive way and I drive and SUV and I can not see directly behind me. So the wonderful employees of Rumpke decide to put the trashcan right behind my vehicle. I leave everyday at 7:30 am, I do not have time to check behind my car and I have hit...Read more
I didn't like
- Lack of reliability
- When they do not do their job
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