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It's clear to me that I'm not the only one having issues with Rumpke. I've had to call Rumpke or email them 3 out of the past 4 weeks to find out why my trash hasn't been picked up. The driver is clearly a liar, stating our trash wasn't put out for my Friday 5:30 a.m....
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1.0
#1144734
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I pay my bill every quarter but this year have had 3 no pickups from Rumpke. First 2 didnt call but im paying for something that should be done weekly. Friday called was told leave can out and next 48 hours will be picked up. Today tuesday still no pick up. Called...
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#1102950
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On 8/22/2017 someone came up our driveway and took our trash can. My husband believes Rumpke picked it up by mistake from the wrong address. On 8/23/2017 I filed a report with Rumpke. I was told we would get a new can in 7-10 business days to put our trash out by the...
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1.7
#1095314
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Rumpke - Identity theft

Rumpke
#1145380
1.0
Details
Rumpke went thru our garbage & took our personal info & used it . Talk about fraud & theft
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Rumpke - Took our can!!!

Rumpke
#1143296
1.0
Details
We paid our bill and they came and took our trash can away. Called them up and they seen where we paid but expect us to pay $25 to get our can back for their mistake. Guess they are going to have to pick each bag up off the road from now on
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Rumpke - Horrible company - paint lick ky

Rumpke
#1131691
1.4
Details
Sense August 2017 to present had nouthing but truble. First they change time didn't let us know then not getting pick up and I pay ever time my bill is due the driver does not care and the service dept don't eather thank no more pick up after this cycle
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Rumpke - Horrible

Rumpke
#1114434
1.0
Details
Takes 3-5 business days to process on line payments and service is discontinued if you are 2 days late. Do not have ability to contact drivers. Worst customer service ever . DO NOT CARE DO NOT USE
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Every week it happens..the trash collector takes our can from off the curb and empties it and then pushes the can towards the curb then leaves it in the street..it's in the places where we have to park.takes up about ten parking spots on my block...
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Anonymous
Anonymous

Sounds like you have to many trash cans if it takes up 10 parking places. Respect the trashman he's got a tuff job.

Anonymous
Smitty

That is just plain lazy of them.Have you contacted management or even the workers themselves ? Be polite, state only the facts.Our trash company likes to slam the cans agains...

3.1
#1094718
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We canceled our service because we decided to move to a new location where trash was included. We left the can out by the road as instructed and moved. Everything was fine until we get a cal 2 and a half MONTHS later when they came to get the trash can and it had been...
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1.7
#1090441
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Rumble drivers knocked our mail box and broke it 5-6 weeks ago ! It has been sitting in the grass and I am having to collect the mail at the post office ! Huge inconvenience because we lave for work before the post office opens and closes before we get off work ! Rumke...
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1.8
#1082149
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I am scheduled to have recyclables picked up on Tuesday When it was not picked up I called Customer Service I was told that it would be picked up Wednesday It was NOT I called Wednesday and was told it would be picked up Thursday It was not I called Thursday and was...
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3.8
#1074246
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First problem they throw my trash can lid away.... So now if there is anything in the can, raccoons & opossums tear into it and it's all over my yard. And if that's not enough, I started using a smaller trash can that I had because I now keep it in the basement as long...
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2.4
I didn't like
  • Throwing my property away
#1067256
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Unbelievable ordeal to try and reach this company by phone. I reached their automated telephone system (and there is no other option than to go through automated phone ***); I called a phone number on their web page only to (eventually) be told that the number I called...
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1.9
I didn't like
  • Bizarre telephone system and rude customer service
#1063818
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I called the local personal customer person several times and got the run around. Never fixed the ruts and never got my garbage picked up every week. I ended up repairing my ruts in the yard twice after complaining about having them fixed three times. After a full...
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#1057064
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