Cheryl H Nsl

Price

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Every bill cycle they have raised my rates for over 20 yrs. I live alone 1 trash bin very little trash. So when gas prices spiked that was their excuse for a hike ok I get that now that gas prices have dropped considerably I get my bill and it has gone up yet again by $5.13 I am beyond fed up with this company fed up looking for another company in my area Preble County Oh however every time a small company attempts to start up Rumpke finds a way to black ball them and run them out if business forcing everyone to choose them or go without service this is ridiculous!
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Pros:
  • Picks up on days schedule
Cons:
  • Customer service
  • Throwing my trash can

Preferred solution: Price reduction

User's recommendation: Find another company

Jill W Jxo

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Verified Reviewer

Poor Service

Rumpke is responsible for picking up recycling. The winds were high and U had been out twice frim it falling over. As I watched through window...they refused to not only pick up the recycling which some had fallen on ground. The driver pulled off as I was picking it up and placing in truck as the other driver stood there and watched me. They were not wearing masks during this Corona virus and I did not plan on being within 6 feet of the guy. UNBELIEVABLE.!
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Preferred solution: Let the company propose a solution

1 comment
Guest

First things first rumpke is not responsible for babysitting your trashcans. So you wait till they come down the steeet to get your lazy butt outside to pickup your can?

Knowing your can already fell over earlier in the day!!!

They have 1000 stops a day so what makes you special? Absolutely nothing...your just LAZY!!

Andrew B Hda

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Verified Reviewer

Worst driver ever!

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This morning i had a run in with the worst driver from Rumpke Ever. He was the rudest person i have ever had to deal with in my 41 years of life. The problem is there is no competition in this field. If i could change companies I would in a heart beat. I have called anyone who would listen about this situation, and feel like nothing has been done, at-least not yet
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Preferred solution: Apology

Anonymous

Broken glass, bins and cans left in the street.

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Wednesday pick up in Northern Ky. Same thing every week. This morning, broken glass, bins and cans left in the street. Complained but does no good.
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User's recommendation: Best Way is our future.

1 comment
Guest

Im sure they pickup the glass bottles and just smash em in the streets. Come on dude secure your containers and make sure the lids get shut.

Yes rumpke cannot stand by your bins when its windy and make sure they don't blow in the street. I get so fed up by lies thats where kids get it cause the adults can't face the TRUTH!!

Anonymous
map-marker Wayne, Ohio

About my bill

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Rumpke - About my bill
For one my name is Amy. My husband's job cut back his hrs. Plus I almost cut my finger off So he was home to care for me. (picture) I had to pay rent lights the essentials. I have been a customer at my address since 2016. A rumpki customer for 10 or more years. I called customer service to see if I could pay 50 this week and 49 next week. I was told if they did that for me they would have to do it for everyone. This is very poor customer service. I am deeply disappointed in your company. Amy Wimer
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Pros:
  • Picks up on days schedule
Cons:
  • Poor customer service
  • Company lacks integrity and accountability
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Detroit, Michigan

Blocking road during peak hours!

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Why cant they pickup trash after peak hours? People are rushing to work, school and these people are picking up trash during peak hours!!!
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1 comment
Guest

First off the trashman don't have the luxury to work banker hours. Their days last long past that.

So why don't you respect them and move over just like you should? It's a law now you know since some of you idiots hit and kill them or injure them.

They have families too in case you don't realize that!! IF YOUR IN THAT BIG OF A HURRY...GET UP EARLIER!

She Jbo

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Verified Reviewer

Called several times to customer service about my poor service

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Rumpke - Called several times to customer service about my poor service
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Rumpke - Called several times to customer service about my poor service - Image 3
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Rumpke - Called several times to customer service about my poor service - Image 6
Trash guy just throws our trash cans all over the place. Lmk eaves debris laying around. I called once to report it. Then this morning the same thing and he puts other people's cans in my driveway and as I was living today I drove over broken glass. That should have been cleaned up. i know they have brooms and dust pans instead i ran over it all. Called c.s. again connected me to the safety team which was jody and she acted like it was no big deal had an attitude and seemed as i was bothering her so I told her id go over her because she was not taking my complaint seriously. I better not get flat tires from this ***
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Loss:
$1
Pros:
  • When they do their job
Cons:
  • Everything about your company is a joke
Reason of review:
Bad quality

Preferred solution: Talk to drivers make sure garbage can is put back probably and debris is picked up

Jack b Rof

Error on my credit statment

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Your company rumpke filed a claim Aganst me on my credit report.
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Loss:
$50
Cons:
  • Company lacks integrity and accountability

Preferred solution: Clear up my credit statment

Christy M Gkd
map-marker Milton, Ohio

Do not rent dumpster

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Called to get a large dumpster to empty a house- was told a price which I paid with credit card. Supposedly paid in full except for extra if over weight. 2 weeks - full and ordered another dumpster- once again paid with credit card. 2 more weeks- done and had it picked up. After paying $1100 plus for the 2 dumpsters- now being billed another $289 for rent??? and other miscellaneous items. I understand the small amount for being over in weight but the other stuff??- nope-should have been told up front or even better why not just add more to the price??? Will NEVER use Rumpke again!!! And will advise friends against them also. I did call to question the bill - customer service lady says "take it up with sales" I am very upset with these tactics and underwhelmed with their customer service.
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Cons:
  • Poor customer service
Lauren b Kht

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Verified Reviewer
| map-marker Columbus, Ohio

Spiteful business

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Rumpke - Spiteful business
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I called 2 weeks ago to pickup a couch. 6days later it’s trash day and they didn’t take it; I call. The previous person put the address 2 doors down instead of mine. So they saw an order close to my house with no couch wrapped in plastic, saw mine and left it, okay. So another week goes by here we go they took the couch but literally put my trash can in the compactor and smashed it. It’s hard plastic not easily bent. Then thrown in my neighbors area. Now they bring a big can and empty out smaller cans by hand into the larger can. Our cans never go to the truck so I know this was spite. I can’t get my can into its original shape. It’s ***
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Loss:
$80
Cons:
  • Lack of reliability
  • Throwing of trashcans
  • Nothing was accomplished
Reason of review:
Damaged or defective

Preferred solution: New trash can

Cheryl S Wnf

My crew is AWESOME.

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I'm new to Rumpke, I had Republican previously, and they left recycled items in the bin for wks...plus they failed to empty my trash. The guys from Rumpke are reliable, one day I forgot that it was pick up day, the guy went to the side of my house and emptied my container, he returned the bin back to the side of my house! I was so surprised because I thought my trash wouldn't be picked up, that's beyond considerate. The service here from those 2 guys are just fantastic. I'm so very appreciative. My back is full of metal after being ran over by a drunk driver. That helped me immensely. This crew has been great. I called and left their Supervisor a message because my service here is just outstanding. I only wish I called Rumpke yrs. ago. Best service I've had for trash, bar none. My crew, they're epic! Like Pls don't change my crew, they're the best.
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Pros:
  • Reliable and friendly drivers
Reason of review:
My crew rocks!
Jayli Pyw
map-marker Cincinnati, Ohio

Missed pickups

Your drivers are not picking up our recyclables. They have missed our road 3 of the last 4 weeks and they missed us at least once a month.
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1 comment
Guest

Same problem with recycle pickup - Rumpke changed the pickup day a month ago and have not picked them up on the scheduled day yet! Customer-No-Service Rep continually promises action, but nothing is ever done. Recommend writing Bill Rumpke, Jr, CEO, at their gleaming new HQs building in Colerain, Ohio, that you helped pay for.

Brett J Rbx

Request price in writing first

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For a 12 yard dumpster was told around 300 dollars. Received a bill for 741.04 dollars. Ordered 20 yarders for 310.00 dollars. Damn shame !!
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Loss:
$400
Cons:
  • Miss quoted
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Columbus, Ohio

Save money and go with someone cheaper and actually does their job

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Worst excuse for a trash service. Work for a company that has many dumpsters most through this company.

What has always seemed an issue is them leaving the gates to the the dumpster areas wide open. When these are left open they are actually in the road. The dumpster gates are closed when they arrive so they should close them when they leave. Some other issues include them not even bothering to move trash that sometimes gets put in front of the dumpster because tenants can be lazy and not put it in the dumpster and the workday doesn't start before they do pick up.

So what does Rumpke do they run over the bag or two of trash or set the dumpster on top of it after they empty the bin. Bulk pick up is a joke. If you don't wrap every single square inch of upholstered furniture they won't pick it up even if you try to tell them to wait a few minutes so you can cover that small hole. I understand this to a degree but when you send 1 guy to do bulk pick up and he drags the furniture on asphalt or concrete to put in the truck and that damages and puts holes in the wrap then whats the point.

I have to wrap these items and have had no problems with any bugs but i do take some precautions like putting on bug spray, checking the furniture to see if any bugs are present, using gloves, and not rubbing up against the furniture. Another problem WHY is there only guy doing bulk pick up, which leads to another point. You aren't allowed to wrap a mattress and box spring together because 1 guy can't lift that by himself again why is there only 1 guy if lifting that much is a problem.

I know these guys have to be picking up old sleeper sofas which weigh more than a mattress and box spring together. because of these reasons i will be pushing to get another company to handle our trash services.

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Reason of review:
Bad quality
2 comments
Guest

Your the idiot in this situation!!! Why would you have gates that extend into the road anyways?

Also....why to you expect the rumpke driver to pickup trash in front of your dumpster? I want to give a BIG thumbs up to this rumpke driver for not being a babysitter and getting out to pickup your peoples mess!!

It's no secret whrn rumpke is coming so act accordingly on that day and have the trash in the dumpster not outside of it.. SIMPLE!!!

Guest
reply icon Replying to comment of Guest-1783623

Merry Christmas dummy!!

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Jason Qks
map-marker Colerain, Ohio

Confused?

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Rumpke - Confused?
Set this blue can out before and it was emptied. This morning both grey cans emptied but the blue one left?
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Pros:
  • Picks up on days schedule
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

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