Rumpke
Reviews and Complaints
Terrible customer service
Billing
- Reliable and friendly drivers
- Billing is a nightmare
Preferred solution: Refund $260
To file a complaint
Crapy
Every garbage day this happens, why do I recycle if I have to go outside and pick up half from in front of my house, Its bad enough I have to pick up peoples garbage from speedway. RECYCLING PEOPLE STOP THROWING THE BEN DOWN UPSIDE DOWN, THE *** YOU DON'T PUT IN THE TRUCK GOES ALL OVER THE GROUND AND NEW RICHMOND ALREADY LOOK LIKE *** YOU DON'T NEED TO ADD TO IT.
Don’t pick up trash - Customer Service wi
- When they do their job
- Nothing was accomplished
- No response from company
Preferred solution: Full refund
Unable to get a breakdown of their bill
I have called Rumpke repeatedly about cost it seems like all I do is pay my damn Rumpke bill and now I found that they have been charging me for my cans that I own purchased from Home Depot They slapped their stickers on my cans and then charge me rent that’s bullxxxx why won’t anyone just tell me what my bill is supposed to be I believe they are hiding the fact that they have been over charging me for years. The plain truth is that Rumpke sucks in every in every aspect of their company
Preferred solution: Let the company propose a solution
Driver drove off road into newly graded and seeded yard
Your driver drove off the driveway and through newly graded and seeded yard, just had this work done 3 days ago. Don't blow me off from person to person like i read in the complaints from the BBB.
I need this fixed, call me at 812-929-**** .
Thanks.
Slackers
Moving wows
Preferred solution: Price reduction
Driver going through cans. Driver placing cans across driveway. Called the office and the lady was of no help..
- Timeliness of pickup
- Driver
Preferred solution: Let the company propose a solution
*** off
- Bizarre telephone system and rude customer service
Preferred solution: Full refund
Horrible Experience
- Lack of reliability
- Nothing good about this company
Preferred solution: Let the company propose a solution
Keep getting the runaround. They are AWFUL
I paid extra to have my recycling picked up every other week and here it has been 3 weeks with no pick up. I've called and spoke to customer service 4 times.
They keep reassuring me it will be oicked up the same day I called amd if not, then the next day, and if they dont then to please call back on Monday and let them know. Well I've called 2 fridays amd 3 mondays in a row. Here it is Tuesday and they still haven't picked it up! By the 4th time I had called, I was PISSED and let them know about it, and the customer service lady was rude.
She even muttered *** before she hing up the phone. Excuse me for being pissed off that i paid extra for a service that I'm not receiving and for being repeatedly told to call back and let them know! I have a life too, I dont want to call them a million times!
Communication with your drivers and recycling collectors dont depend on your customers to do it FOR you! End rant.
The collection person who picks up o. Tallawanda in Fairfield keeps plopping the garbage cans upside down, leaving what ya didn’t get out of the can on the driveway so we have to pick it up again .
He doesn’t get all of what’s in the can out and then redumps it on his driveway. He also throws the lids down and breaks them.
I left a note asking him to not turn the cans upside down but that worked for just that week.
Makes no sense to turn them upside down. Tired of picking up what should have been in his truck.
Preferred solution: Don’t turn the cans upside done or treat the cans and lids roughly
Trash collecting person is so rude!
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Where is the lids that go on these containers? No lids in the pics so I'm assuming they were not on the containers.
Obviously the wind or the wet conditions caused this. The paper just don't jump out of the container on it's own demand!!!!
Ok do you work for them or something. And that kinda a stupid question...
It's the red recycle bins... They DON'T HAVE LIDS
Yes they do have lids. I've been around for years and when its windy or raining in the city of reynoldsburg most people put lids on these.
I have never seen lids for these no matter what state I lived in
I have never seen a lid for these containers no matter what state I have lived I’d
They do have lids. It's your responsibility to put em on or not. You choose not to.