Anonymous

Terrible customer service

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We cancelled our contract before the renewal date and they are advising us that they automatically renewed our contract for another 3 years and they are charging us over $ 1000.00. What a JOKE! I WOULD NOT USE THIS COMPANY. Go to Pete and Pete they are excellent!
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Reason of review:
Poor customer service
Andrew P Mne
map-marker Dayton, Ohio

Billing

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Called their customer service no. and spoke to Dovie Pettitt, said we could pay $236 + $3.50 in advance for 1 yr. service 9/2017 to 9/2018 with a veteran discount on Visa card which did at that time (8/29/2017). Bill 02/01/2018 for $32.82 which we paid (forgot agreement). Received bill 06/2018 for $94.46 paid 06/05/2018. I to Rumpke office Dayton 10/22/2018, spoke with Dave Haning about credit we were owed and the 1 yr. agreement. Paid $135.36 check he said we would be Paid in full until 10/2019. Today 8/15/2019 bill for $202 for 8/2019-9/2019. Terrible billing. Jhttps://www.pissedconsumer.com/themes/pc2/images/emoji/pissed.svgust received bill
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Loss:
$260
Pros:
  • Reliable and friendly drivers
Cons:
  • Billing is a nightmare
Reason of review:
Poor customer service

Preferred solution: Refund $260

Anonymous
map-marker Cleveland, Ohio

To file a complaint

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My trash started getting picked up again but now they’re only picking up half I have lots of trash built up because they went so long without picking up my garbage when they finally did start picking it up again they only took half of it
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Theresa B Sex
map-marker Cincinnati, Ohio

Crapy

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Rumpke - Crapy

Every garbage day this happens, why do I recycle if I have to go outside and pick up half from in front of my house, Its bad enough I have to pick up peoples garbage from speedway. RECYCLING PEOPLE STOP THROWING THE BEN DOWN UPSIDE DOWN, THE *** YOU DON'T PUT IN THE TRUCK GOES ALL OVER THE GROUND AND NEW RICHMOND ALREADY LOOK LIKE *** YOU DON'T NEED TO ADD TO IT.

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6 comments
Guest

Where is the lids that go on these containers? No lids in the pics so I'm assuming they were not on the containers.

Obviously the wind or the wet conditions caused this. The paper just don't jump out of the container on it's own demand!!!!

Guest
reply icon Replying to comment of Guest-1681506

Ok do you work for them or something. And that kinda a stupid question...

It's the red recycle bins... They DON'T HAVE LIDS

Guest
reply icon Replying to comment of Guest-1697920

Yes they do have lids. I've been around for years and when its windy or raining in the city of reynoldsburg most people put lids on these.

Guest
reply icon Replying to comment of Guest-1699036

I have never seen lids for these no matter what state I lived in

Guest
reply icon Replying to comment of Guest-1697920

I have never seen a lid for these containers no matter what state I have lived I’d

Guest
reply icon Replying to comment of Guest-1697920

They do have lids. It's your responsibility to put em on or not. You choose not to.

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Victor S Cuv
map-marker Dayton, Ohio

Don’t pick up trash - Customer Service wi

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Week after week my trash is not picked up. I call customer service and they promise it will get picked up. And it doesn’t. Customer service is lip service.
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Loss:
$10
Pros:
  • When they do their job
Cons:
  • Nothing was accomplished
  • No response from company
Reason of review:
Poor customer service

Preferred solution: Full refund

Anthony E Tga
map-marker Cincinnati, Ohio

Unable to get a breakdown of their bill

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I have called Rumpke repeatedly about cost it seems like all I do is pay my damn Rumpke bill and now I found that they have been charging me for my cans that I own purchased from Home Depot They slapped their stickers on my cans and then charge me rent that’s bullxxxx why won’t anyone just tell me what my bill is supposed to be I believe they are hiding the fact that they have been over charging me for years. The plain truth is that Rumpke sucks in every in every aspect of their company

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Loss:
$100
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

1 comment
Guest

That's a good one nice try einstein. WtH is wrong with you people thinking rumpke all of a sudden makes stickers to put on your cans? Maybe for the idiots that put yard waste in cans without a yard waste stick but for regular trash you got to be kidding.

Anonymous
map-marker Louisville, Kentucky

Driver drove off road into newly graded and seeded yard

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Your driver drove off the driveway and through newly graded and seeded yard, just had this work done 3 days ago. Don't blow me off from person to person like i read in the complaints from the BBB.

I need this fixed, call me at 812-929-**** .

Thanks. Bullshit Bullshit

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2 comments
Guest

Reading the comments on here it is rather obvious that one of Rumpkes idiots is the one posting them. They NEVER own up to any of the many mistakes they make. Very shady company.

Guest

Yeah I'm sure you got him on camera right? Just cause rumpke was in your neighborhood doesn't mean they done it.

Nice try though. Lol enjoy your day.

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Tamika S Oyq
map-marker Dayton, Ohio

Slackers

My trash days are on Tuesday and for the last three weeks they have not picked up my trash. Mind you my neighbors trash is picked up and they have 3 rumpke trash cans in front of their home. The first week I just wheeled it back to the house not much trash in there. The second week they picked up neighbors trash again and left mine. I called and spoke to a supervisor and she stated that they would come back to pick up. Well in between that time they picked it up I noticed people were putting trash in my can. I kept calling and they finally showed up on Friday of that week. This is week 3 that they have not picked my trash and I am asking is there anyone else I can contact like Department of Waste Management or Sanitation?
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Reason of review:
neglect
Tia Tws
map-marker Florence, Kentucky

Moving wows

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Great service until I informed of moving and service to end. RUMPKE has managed not to pick up my trash on the last day of my moving service, the last pick up day were I have several bags of garbage. Now I have to find a dumpster to dump these bags.
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Reason of review:
Poor customer service

Preferred solution: Price reduction

Jeffrey Tru
map-marker Pleasant, Ohio

Driver going through cans. Driver placing cans across driveway. Called the office and the lady was of no help..

Driver obviously has a problem with my renter. One more problem and 5 of the 6 people are stopping there service. Jeff Swayne 937.725.6357 969 Inlow Ave. Peebles Ohio 45660 Address of the complaint 145 Waterworks Rd. 45660
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Pros:
  • Timeliness of pickup
Cons:
  • Driver
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Carly C Sfq
map-marker Saint Bernard, Ohio

*** off

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This company has takin me for my money they gave me a dumpster only wanted it for a few months and they said it was ok and they could do it then when i moved and tried to cancel the service they said they cant and that the account will stay open and collect more and more fees this is a f@$&$@# joke
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Loss:
$400
Cons:
  • Bizarre telephone system and rude customer service
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous
map-marker Scott Depot, West Virginia

Horrible Experience

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Garbage was set out last Thursday night. 5 steps away from my neighbors garbage. They picked up there garbage. Drove right pass mine. I've called 3 times as of today. 7-23-19. They promised to come pick it up by today. 7-23-19. Of course they DID NOT! Apparently they DO NOT VALUE THE CUSTOMERS!! Poor poor service!!! Taking my business elsewhere. Shame on this company.
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Cons:
  • Lack of reliability
  • Nothing good about this company
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Jessica D Yuv
map-marker Circleville City, Ohio

Keep getting the runaround. They are AWFUL

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I paid extra to have my recycling picked up every other week and here it has been 3 weeks with no pick up. I've called and spoke to customer service 4 times.

They keep reassuring me it will be oicked up the same day I called amd if not, then the next day, and if they dont then to please call back on Monday and let them know. Well I've called 2 fridays amd 3 mondays in a row. Here it is Tuesday and they still haven't picked it up! By the 4th time I had called, I was PISSED and let them know about it, and the customer service lady was rude.

She even muttered *** before she hing up the phone. Excuse me for being pissed off that i paid extra for a service that I'm not receiving and for being repeatedly told to call back and let them know! I have a life too, I dont want to call them a million times!

Communication with your drivers and recycling collectors dont depend on your customers to do it FOR you! End rant.

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Jill s Nbo
map-marker Colerain, Ohio

The collection person who picks up o. Tallawanda in Fairfield keeps plopping the garbage cans upside down, leaving what ya didn’t get out of the can on the driveway so we have to pick it up again .

He doesn’t get all of what’s in the can out and then redumps it on his driveway. He also throws the lids down and breaks them.

I left a note asking him to not turn the cans upside down but that worked for just that week.

Makes no sense to turn them upside down. Tired of picking up what should have been in his truck.

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Reason of review:
Poor customer service

Preferred solution: Don’t turn the cans upside done or treat the cans and lids roughly

2 comments
Guest

Rumpke curbside guidelines says 32 gallon garbage cans he's really doing you a favor picking up 45,50 gallon garbage cans try saying thanks

Guest

1st off bag your trash and all the trash would come out at once. How would you like to stick your hands in maggots cause your to lazy to bag your trash.

Now about the upside down cans. ...that is their policy don't blame the driver!

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Anonymous
map-marker Columbus, Ohio

Trash collecting person is so rude!

I have diaper boxes to pickup.. I don’t have space in my trash cAn. I asked for the person who collecting trash on that day, to put the boxes in the trash van, he behaved so rudelyin front of my kids.. even I asked him, that I don’t know where to trash .. that’s y.. he behaved so rudely.. he said that he want to complain about me. I know that they won’t collect extra trash.. but I checked with him if he can help to trash the diaper boxes..
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1 comment
Guest

Use some common courtesy people. I sure you could have fit the diapers inside of a bag instead of depending on rumpke to babysit you.

Their dealing with heat,maggots,bed bugs and now crazy customers that think their day is always peachy. Follow the rules and act accordingly.

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