Jewell Xsy

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Verified Reviewer
| map-marker Cincinnati, Ohio

Not happy with the gentleman that came to pick the recycling up

Someone needs to call me from the recycling my phone number is area code 513-616-**** thank you
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

catherine p Wrg

Bad services

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the truck destroys property every week
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Loss:
$500
Cons:
  • Delivery issues
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

izaiah l

Tard waste

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our yard waste can not emptyed leaf bags not gone.
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Kim M Iho
map-marker Colerain, Ohio

Worthless company

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We are doing remodeling on our house we have more than one item that is large to get rid of and they only take 1 large item at a time! What are we supposed to do keep it in our yard week by week until they take 1 piece at a time! And not only that they charge $15 per item even for a table lamp if it doesn't fit in your garbage can! $15 to throw away a table that cost me $20 I think rumpke is getting very greedy and has lost their minds! Time to look for a more reasonable and more realistic garbage company
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Reason of review:
Poor customer service
Burlin Ogi
map-marker Colerain, Ohio

Trash can change

We have a large brown trash container and would like to change it for the smaller brown trash container. How can we do that? Thank you.
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Anonymous

Poor service

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No trash pick up this week so far ! Should have been picked up yesterday ! Called them and they said today or tomorrow. This wouldn’t usually be a big deal but had a big party over the weekend and have lot of extra trash that I have to bring back up every evening since they haven’t picked it up or animals will get in it. Also saw driver go by Wednesday and didn’t even stop ! Very frustrating
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JT C
map-marker Columbus, Ohio

Poor service

Put trash out mon night, came home from work tues and saw rumpke did not take the fluorescent light bulbs I put out. On top of this, they took the time to affix stickers saying they will not take light bulbs (see pics)_.

When I battled through auto-bot messaging and finally spoke with a lady, she first claimed they do indeed take bulbs, and I explained that they INDEED, do not and offered to share the quick pic I took. Changing course abruptly, she said that I would have to wrap the bulb in newspaper and cardboard for drivers "safety" due to glass. I never have to wrap all of the pickle jars and pop bottles in my trash, just the light bulb and her boredom with my intrusion was quite obvious.

I shared that I contacted the other three trash companies that service our area and each stated that it would be no problem to pick up bulbs of any size or shape, Alpha even said they would love to have us as a new customer, put out anything, they will pick up as they want our business! Funny thing is, Alpha is cheaper and hungrier for market share so bye-bye rumpke!

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

I'm sure rumpke will close down cause of one customer who dont care about the drivers safety. Those bulbs explode if they barely touch something. Use some common sense it goes a long ways.

sandi s Xsx

Rumpke missed my trash pick up 3 times. I tried contacting customer service by email, by phone, and tried calling dispatch the morning my most recent trash was missed. No responses at all.

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3 times within a couple months trash was not picked up. ( l live in a sub division so not sure how they missed it). I thought it was us doing something wrong so I emailed customer service. I got a response the first two times. The last time no response at all. I am waiting now to hear how they want to pick up the trash can and the recycle can since I am canceling our service.
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Cons:
  • No response from company
Reason of review:
Bad quality
izaiah l
map-marker Columbus, Ohio

Not picked up

coming tomarow rumpke rumpke not picked up picked tomarow
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chad H Jnr
map-marker Georgetown, Kentucky

Cans being destroyed

I have purchased trash 96 gallon trash cans at 100.00 each and before the stickers are wore off the cans Rumpke trash men have managed to bust the bottoms out if them. This is unacceptable I work too hard for my money for someone to tear my stuff up. I expect trash cans to wear out eventually but not before the stickers wear off.
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Loss:
$100
Reason of review:
Poor customer service
1 comment
Guest

I understand... That's why I'm on here reading to see if this happens to anyone else. They need to supply them if their employees are going to break them.

Lilo Edl
map-marker Colerain, Ohio

Did not answer call

My Trash was not collected.
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Anonymous
map-marker Springfield City, Ohio

***

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Rumpke alway pickups between 9:00 - 9:30 A.M..Ok this morning they came by at 8:00 A.M. thats fine i had already taken 2 bags to the road side. Was walking down my driveway with 2 more bags rumpke pulled over got out threw the 2 bags in their truck got in the truck. While I was yelling hey they didn't even look back! Drove away as fast as they could.
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Oluwatamilore Knh
map-marker Louisville West, Kentucky

Lied, lied, lied, lied

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I asked directly if they would pick up at end of my driveway (waste management does). Not once, but 3 times I was told that they would. After 3 weeks of this they said they wouldn't. The only thing that will make worse is if they try to collect$
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Reason of review:
Poor customer service
Anonymous
map-marker Portsmouth, Ohio

Rumpke gets

Trash hasn’t been picked up all week ! Made call to rumpke and allow 48 hrs after trash not being picked up. Way past 48hrs and I still have a pile of trash !
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Wanda K Hnf

Late and no Trash Pick-up

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Trotwood Ohio trash pick up is getting later and later each scheduled pick-up day. Today, 3/20/19 it is 5:37p and our Westbrooke Village plat has not received trash pick-up. How would your company like it if customers were late or didn’t pay at all for trash pick-up?
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