Anonymous
map-marker Louisville, Kentucky

Very poor service

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Rumpke missed our am pick up Monday. My wife called and was told that someone will come out and pick up the trash before 5pm. NO show.. My wife called at 6pm and was promised pickup would be next morning. NO SHOW. Called noon. Same ole we are so sorry... the truck will be there for sure by the end of the day to the tomorrow .AGAIN...NO SHOW. You cannot talk to anyone in management, I sounder why
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User's recommendation: STAY AWAY

thomas n
map-marker Lawrenceburg, Kentucky

Missed pick-up for 2 weeks

Truck driver use to pick-up area on tuesday 11am . New driver comes to pick-up before 7am. So I have two weeks of trash. No help from customer service. she told me to put it out the night before. There are coyotes and other animals that can get into trash left out overnight. I prepay for services I am not getting. That is called FRAUD. Maybe I should address this with a lawyer.
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Loss:
$20

Preferred solution: Pick my trash up

User's recommendation: Don't trust this company. You are not important to them.

Featured
Philip V Eba

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Verified Reviewer
| map-marker Georgetown, Kentucky

Bad service, poor communication

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Rumpke - Bad service, poor communication
Im the manager for a company in Lexington. We have our dumpster emptied weekly. The driver NEVER shuts the side doors, and leaves the trash that falls out everywhere. Ive called multiple times and explained the problem, just to have it repeat weekly.
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Pros:
  • Picks up on days schedule
Cons:
  • When they do not do their job
  • Leaving mess

Preferred solution: Price reduction

User's recommendation: Find another company to use for dumpster service

Anonymous
map-marker Independence, Kentucky

Garage not emptied

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The garbage can at my rental property in Ludlow KY was not emptied. There were two bags sitting next to the can that were taken, but the large can was not emptied. The customer service person promised to send a truck out within 24-48 business hours to get it.
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User's recommendation: Call their customer service. They were very nice and helpful.

Helen S Bin

Rumpke recycables

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Rumpke took my recycle and left me someone else's recycle all over my front yard - box, aluminum cans, plastic bottles, plastic milk, and some other crap! I called FOUR times to get this resolved, but they have not come to get all SOMEONE ELSE'S RECYCLABLES in my front yard!

NOW they want me to go and pick this other persons' recyclables up so they can have them in my trash can! It is NOT my responsibility to pick up this trash when Rumpke did NOT contain it right in their truck when they picked it up! This is NOT the first time I have had to call regarding this. The driver's leave both of their sides of their trucks open and the trash flies out the other side.

I have observed this and have called Rumpke regarding this. I am NOT happy with Rumpke; our bill is $90 and there is no reason I should have to pick someone's trash up for Rumpke to take!!!

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Preferred solution: come and get the trash that is NOT MINE out of my yard NOW!

User's recommendation: go with someone else other than Rumpke if you can!

1 comment
Guest

Same here, I'm 77 years old and I had a pizza box and trash all over my yard. And once when they didn't and I had called and asked why, this next morning while it was still dark, a car started in my neighbors drive way then gunned it and hit my new yard waste can knocking them into the the street and crushing them. And I have video to prove it.

Anonymous
map-marker Dayton, Ohio

No pick up

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WtfThis company Rumpke did not pick up my trash and had no reason why. There were a couple of neighbors they did not pick up. The cans were space out and far enough from the curve. So that cannot be the excuse. My wife called and some *** hole name Eddie was rude to her. She called back to schedule a pick up he said I will put a ticket in now. My wife said well the trash is not out now. He replied you cant put ticket in now and pick up later it goes in affect now. I leave work at 0930 to come home and put the trash out. It is now 4:06 pm and no pick up. So why did I had to leave work
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User's recommendation: If you have a choice Do Not use this service

Rodney R Wgp
map-marker Columbus, Ohio

Throwing trash can into middle of driveway

On going issue of working throwing trash can into the middle of driveway and setting everyones elses of to the side of driveway. This is the 4th time Ive called about this issue
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Preferred solution: Stop throwing can in middle driveway

Corian Wro

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Verified Reviewer
| map-marker Broadview Heights, Ohio

Unfair suspension/repremand to an employee

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Shame on you, RUMPKE, for suspending a driver of yours for GIVING OUT HOLIDAY CARDS to his route customers...because ONE person is a complaining grinch. And, to take him off his regular route, isnt right either. The employee and the family enjoys giving out Holiday cards...and, spends THEIR OWN money having them made. And, MANY of the customers (except the grinch) enjoy getting them...it puts a smile on their faces. These cards represent the drivers gratitude for the customers. You dont know the meaning of fairness to your employees. And, you DONT care about them or their families, during this Pandemic year...that has already put a damper on Christmas this year. Because of YOUR COMPANY, this family of 6, Christmas is going to be more bleak. Rumpke, your actions are WRONG!
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User's recommendation: They don’t value their hard working drivers.

1 comment
Guest

I hope you left a tip for the driver /collectorwho is usually alone and works very hard but ALWAYS has a smile on his face.Help HIM,he deserves a tip.A cup of hot coffee on a cold day,a cup of ice w/a bottle of water on a hot day even.Dont for get to smile.He has a job I am thankful I dont have to do.

Anonymous
map-marker New Albany, Indiana

Missing cans

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I went outside to bring in my cans about an hour after I heard the garbage truck. I had 2 cans. Now I only have one can and that one doesnt have a lid. I called and they said too bad, they wont do anything about it. My cans are small and are not made for the lifts that empty the big rolling cans. Ive been a customer for 23 years and all I got from the rep was attitude. I frequently see the drivers throw the cans on the ground and toss the cans into the driveway from the truck. Ive never called about those incidents which happen very frequently. Now I have to replace 2 cans which are only a year old.
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User's recommendation: Use a different company if at all possible. Make sure your door cam is pointed at the garbage cans on pick-up day.

1 comment
Guest

Had it happen and literally watched the guy THROW MY CANS in the street then driveway with several security cameras running and me sitting on my front porch watching all transpire. My reaction once saw this idiot THROWING MY TRASH CANS WAS A LONG TIME COMING!

Anonymous
map-marker Belleville, Michigan

Trash is not being picked up

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3 weeks have gone by and no service , and I am not the only one. I understand that there is snow on the road but it is a small amount and fed- x, ups and the mail is being delivered, they are the on ones not picking up
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User's recommendation: If you can, find a local guy. The only issue out here were I live is that they only take bags.

youllnever c

Horrible Service Overall

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I live in lima Ohio. The Rumpke driver would not do anything other that use his truck.

If there was extra trash outside the can "which sometimes would happen" he would either leave it. There were a few times that he actually got out and he would throw the bag so hard it would rip and throw trash everywhere. Then this driver would not clean it up. Then we would call to talk to the customer service.

They said that a supervisor would be in contact. This happened for four months every week. We would call every week and the supervisor never called us back. It wasn't until we finally cancelled our service that they finally called.

Maybe it had something to do with the fact that they lost 16 customers just last week. They also said that they will no longer pick up boxes. This especially doesnt make sense. With the state that the country is online shopping is done more and more.

How in the world are you not going to pick up boxes especially with Covid and the holidays. They are a joke. Then you would also be able to being a trailer to dump once a quarter without fee if you had rumpke service and under a certain weight.

You cant even do that now. Everything that attracted me to this service "because is was owned by a few companies" Rumpke came in and destroyed in less than a year.

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Preferred solution: already taken care of

User's recommendation: If in the lima area DO NOT use RUMPKE call Griffiths I switched to them and havent had a problem.

Douglas N Inp

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Verified Reviewer

Lousy trash pick up

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Trash all up and down the driveway and side of the road. Can't seem to get the trash in the truck where it belongs. Don't even bother calling customer service anymore because they're as bad as the drivers.

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Preferred solution: Deliver product or service ordered

User's recommendation: Avoid this company if you can.

2 comments
Guest

Let's start out by explaining your situation better!! Was your trash property bag?

Probably not. Was you bags tied? Probably not. Was your trash in a can properly secured from animals?

Once again probably not.

Quit the lies and being lazy and trashy a company because your lazy!! The trash man is NOT your babysitter!!

Guest
reply icon Replying to comment of Guest-1956051

Our trash is all properly bagged and is placed in the wheeled container that is provided by Rumpke. The container is never touched by the driver and he doesn't get out of the truck. Just poor equipment and handling.

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Stephen C Sce

Leaving trash sitting for days

TAt least once a month our trash which is to be picked up Friday will sit by the road until Monday or Tuesday sometimes longer I think its a health violation not to mention we pay our bill but do not get the service we pay for
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Preferred solution: Price reduction

User's recommendation: They need to be ran out of town

Anonymous
map-marker Hamilton, Ohio

Trash not picked up

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Usually here by 6 or by 6:30 am, odd to not be here on a normal day
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User's recommendation: They are customer focused

Da F

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Verified Reviewer
| map-marker Saint Bernard, Ohio

4am start time is toooo early

on 11/13/2020, yal truck came down my street at 4am. I live at 1000 timberland dr., its the first time this has happened. I thought yal had a specific start time for residential neighborhoods
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t start at 4am

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