Rumpke
Reviews and Complaints
Very poor service
User's recommendation: STAY AWAY
Missed pick-up for 2 weeks
Preferred solution: Pick my trash up
User's recommendation: Don't trust this company. You are not important to them.
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Verified Reviewer | Georgetown, KentuckyBad service, poor communication
- Picks up on days schedule
- When they do not do their job
- Leaving mess
Preferred solution: Price reduction
User's recommendation: Find another company to use for dumpster service
Garage not emptied
User's recommendation: Call their customer service. They were very nice and helpful.
Rumpke recycables
Rumpke took my recycle and left me someone else's recycle all over my front yard - box, aluminum cans, plastic bottles, plastic milk, and some other crap! I called FOUR times to get this resolved, but they have not come to get all SOMEONE ELSE'S RECYCLABLES in my front yard!
NOW they want me to go and pick this other persons' recyclables up so they can have them in my trash can! It is NOT my responsibility to pick up this trash when Rumpke did NOT contain it right in their truck when they picked it up! This is NOT the first time I have had to call regarding this. The driver's leave both of their sides of their trucks open and the trash flies out the other side.
I have observed this and have called Rumpke regarding this. I am NOT happy with Rumpke; our bill is $90 and there is no reason I should have to pick someone's trash up for Rumpke to take!!!
Preferred solution: come and get the trash that is NOT MINE out of my yard NOW!
User's recommendation: go with someone else other than Rumpke if you can!
No pick up
User's recommendation: If you have a choice Do Not use this service
Throwing trash can into middle of driveway
Preferred solution: Stop throwing can in middle driveway
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Broadview Heights, OhioUnfair suspension/repremand to an employee
User's recommendation: They don’t value their hard working drivers.
Missing cans
User's recommendation: Use a different company if at all possible. Make sure your door cam is pointed at the garbage cans on pick-up day.
Trash is not being picked up
User's recommendation: If you can, find a local guy. The only issue out here were I live is that they only take bags.
Horrible Service Overall
I live in lima Ohio. The Rumpke driver would not do anything other that use his truck.
If there was extra trash outside the can "which sometimes would happen" he would either leave it. There were a few times that he actually got out and he would throw the bag so hard it would rip and throw trash everywhere. Then this driver would not clean it up. Then we would call to talk to the customer service.
They said that a supervisor would be in contact. This happened for four months every week. We would call every week and the supervisor never called us back. It wasn't until we finally cancelled our service that they finally called.
Maybe it had something to do with the fact that they lost 16 customers just last week. They also said that they will no longer pick up boxes. This especially doesnt make sense. With the state that the country is online shopping is done more and more.
How in the world are you not going to pick up boxes especially with Covid and the holidays. They are a joke. Then you would also be able to being a trailer to dump once a quarter without fee if you had rumpke service and under a certain weight.
You cant even do that now. Everything that attracted me to this service "because is was owned by a few companies" Rumpke came in and destroyed in less than a year.
Preferred solution: already taken care of
User's recommendation: If in the lima area DO NOT use RUMPKE call Griffiths I switched to them and havent had a problem.
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Verified ReviewerLousy trash pick up
Trash all up and down the driveway and side of the road. Can't seem to get the trash in the truck where it belongs. Don't even bother calling customer service anymore because they're as bad as the drivers.
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this company if you can.
Leaving trash sitting for days
Preferred solution: Price reduction
User's recommendation: They need to be ran out of town
Trash not picked up
User's recommendation: They are customer focused
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Bernard, Ohio4am start time is toooo early
Preferred solution: Let the company propose a solution
User's recommendation: Don’t start at 4am
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Same here, I'm 77 years old and I had a pizza box and trash all over my yard. And once when they didn't and I had called and asked why, this next morning while it was still dark, a car started in my neighbors drive way then gunned it and hit my new yard waste can knocking them into the the street and crushing them. And I have video to prove it.