Frequently Rumpke misses our house. For the past three weeks, I have had yard waste out--sticks in nicely tied bundles and a container of garden clippings.
I called Rumpke. The dispatcher apologized and said they would get it the next week. They did not. Last week, one of the trash collectors took my hand-written sign off the waste container and relabeled with a Rumpke sticker.
Now I have officially labeled yard waste, but they still did not take it--just identified it. It is almost funny (but not quite). If there were an alternative service, I would go to it.
The pity is that Rumpke was at a time that I admired--fast, polite, thorough. Perhaps they are a victim of their own success--too big, too bureaucratic--more concerned about labeling than doing the job.
Review about: Rumpke Residential Waste Collection.
Reason of review: Poor customer service.
I didn't like: Lack of reliability.