Frequently Rumpke misses our house. For the past three weeks, I have had yard waste out--sticks in nicely tied bundles and a container of garden clippings.
I called Rumpke. The dispatcher apologized and said they would get it the next week. They did not. Last week, one of the trash collectors took my hand-written sign off the waste container and relabeled with a Rumpke sticker.
Now I have officially labeled yard waste, but they still did not take it--just identified it. It is almost funny (but not quite). If there were an alternative service, I would go to it.
The pity is that Rumpke was at a time that I admired--fast, polite, thorough. Perhaps they are a victim of their own success--too big, too bureaucratic--more concerned about labeling than doing the job.
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Rumpke. The most disappointing about rumpke residential waste collection at Rumpke was lack of reliability Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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