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Rumpke - Working tume

Went to dump to dump trash - arrived 355pm. Customer servuce staed open until 4pm. Refused us service! Refused! Must be nice to refuse service for your employer a d still have a job.
#1380151
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They bought out Capital Waste, and customer service completely feel off. They admitted that they messed up my auto pay, and then told me they would fix it and come pick up my trash. Well they never picked it up, even after 5 calls, where I had the pleasure of taking to...
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2.4
I liked
  • When they do their job
I didn't like
  • Bizarre telephone system and rude customer service
  • Nothing was accomplished
#1377795
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I added 2 credit cards to my account but when I try pay, the 'Account' but the system won't show my credit cards when I try to pay. I called twice they swore that they going to fix the website. My automatic payment failed. No email notification. They stopped service at...
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#1374543
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Rumpke - Missed pickup

Rumkee missed our whole street once then they missed just me I've called them numerous times they keep sayin they'll be out and they don't come. My hoa also called. No results they are a bad company That knows we have no choice.
1.4
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1373614
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We knew the Rumpke driver was a *** liar, but for the supervisor to chime in and cover his *** is absolute *** Paying for weekly service, for them to pick up when they feel like it!!! Will be canceling with Rumpke, I’m sure it’ll be a step up with what we’ve been going...
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Anonymous
Anonymous

A multi million dollar company is not worried about what negative things you have to say. Its 2018 not 1990 so that means their more liars in this world more than ever. *** yo...

#1370349
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Have had numerous issues with our driver, seemed like after numerous complaints someone named Charlie reached out to me and things were better. Until Friday September 28, 2018, trash out out Thursday pm around 6:30, trash is still sitting out by road. I called talked...
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#1370334
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didn't pick up my trash again for like the 50th time maybe more when you talk to someone you just get told you didnt put your trash out witch is a dam lie if this keeps up and you live in the Chillicothe ohio area the only place to picket is the recycling center on...
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1.1
I liked
  • Customer service
  • Timeliness of pickup
I didn't like
  • When they do not do their job
#1365164
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Rumpke - Horrendous service

I am a customer. They never pickup my yard wastes (branches) on their scheduled times. I have to call every time I put out my yard waste. I bound them as per their requirements but they never pick these up. Horrible horrible service.
1.2
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1364625
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I moved from Columbus 7/17 and terminated my account. I was told to leave my cans out on final trash day 7/19 and the cans would be picked up. Was told I would get a small credit back. 2 months later I get a bill for $158 for unreturned cans at my new house! I did...
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2.4
#1361007
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Contact Rumpke

Mailing Address:
Rumpke Waste & Recycling Corporate Headquarters
4598, 10795 Hughes Rd
Cincinnati, Ohio 45251
United States
Phone:
(800) 828-8171
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Why are the menu options nonexistant? There is a option for dispatch, but then I sit on hold for 10 minutes. I just want to get a dumpster or restroom serviced and I can't even get through. Ever! I've tried several different phone numbers only to get the same menu and...
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3.9
#1360145
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